At Zentis Osaka, the following safety and hygiene measures have been
put in place in an effort to ensure the safety and well-being of our guests and staff:

Public Areas

  • Frequent cleaning and sanitization to maintain optimum hygiene levels
  • Placement of hand sanitizers throughout, including high-traffic, high-touchpoint areas
  • Limitation of the number of guests per elevator ride to allow for safe physical distancing
  • Installation of plexiglass partitions at key close-contact points, where appropriate

Hotel Staff

  • Mandatory temperature checks, washing and sanitizing of hands upon arrival on-property
  • Frequent washing & sanitizing of hands
  • Wearing of masks as well as gloves, when appropriate


  • Temperature checks and the completion of health-check forms upon check-in
  • Sanitization of room keys and check-in tablets after each use
  • Restriction of housekeeping and other deliveries to at-door delivery
  • Sanitization of each guestroom during daily housekeeping service
  • Thorough handwashing, sanitization and the discarding of gloves after each room cleaning
  • Thorough disinfection, sanitization and ventilation of each guestroom once vacated

Dining Outlets

  • Temperature checks and hand sanitization upon arrival
  • Limitation of seating at any one time to allow for safe physical distancing for patrons and staff
  • Frequent sanitization throughout, including that of tables, chairs and door knobs after each seating
  • Use of QR codes for viewing menus to avoid unnecessary handling of shared print materials

Whether you will be staying with us or simply dining at UPSTAIRZ, rest assured we will do everything we can to ensure optimum safety, comfort and enjoyment.

We thank you for your kind understanding and look forward to welcoming you very soon.